Your mission
- Responsible for ensuring smooth and efficient daily store operations across national stores while maintaining operational standards, customer service excellence, and business performance. This role works closely with cross-functional teams to optimize store productivity, sales performance, and customer experience
- Store Operations Management: Oversee daily operations of assigned retail stores. Ensure stores comply with company SOPs, operational policies, and brand standards. Monitor store opening and closing procedures. Coordinate maintenance and facility management to ensure smooth store operations. Conduct regular store visits and operational audits
- Operational Performance Management: Identify operational gaps and propose improvement plans. Support execution of business strategies to maximize store productivity. Control operational expenses within the approved budget
- Store Team Support: Coach and guide Store Supervisors and Store Leaders to improve team performance. Ensure employees comply with company policies, grooming standards, and customer service expectations. Assist in staff performance evaluation and development planning
- Inventory & Merchandise Control: Ensure product displays and visual merchandising meet company standards. Support stock take and inventory reconciliation activities
- Cross-functional Coordination: Collaborate with Marketing, HR, Finance, Merchandising, and Logistic teams. Support execution of promotional campaigns, seasonal launches, and new store openings. Coordinate operational support for company projects and retail initiatives
- Reporting: Analyze operational data and provide recommendations to management. Track store compliance and follow up on corrective action plans. Perform and update operational actions in internal systems in accordance with company policies and procedures
Your talent
- Minimum 3–5 years of experience in Retail Operations, Sports, Fashion Retail
- Experience managing multiple stores is preferred. Strong retail operations and store management skills
- Analytical and problem-solving capabilities. Good communication and stakeholder management skills
- Ability to work under pressure and manage multiple priorities. Leadership and team coaching abilities
- Bachelor’s degree in: Business Administration /Retail Management/Supply Chain/Marketing or related fields
- Good command of English communication
- Proficient in Microsoft Excel and PowerPoint
- Experience with POS systems, Power BI, or SAP is an advantage
Our principles
PUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability. Equality for all is one of the core principles at PUMA and we do not tolerate any form of harassment or discrimination.
At PUMA, every application is reviewed by real people who are committed to fairness, transparency, and equal opportunity - no matter your background, identity, or experience. To ensure our process stays true to these values, no automated systems or AI tools are used to make hiring decisions. Every decision is made by real people -with real judgment and accountability. We may use functions supported by Artificial Intelligence (AI) to carry out isolated organizational steps, such as scheduling interviews. These functions have no influence on decisions in the application process. We believe in creating spaces where everyone is welcome, celebrated, and empowered to contribute authentically. Because at PUMA, whoever wants to play, can play.
PUMA is a global sports brand creating footwear, apparel, and accessories that inspire athletes and everyday movers. The PUMA Group owns PUMA, Cobra Golf, and stichd, operates in 120+ countries, and has around 22,000 employees worldwide.
